Returns & Cancellations:

Most products sold by Next Level Displays are personalised, made to order or manufactured to the customer’s specifications.

Personalised and custom-made products cannot be cancelled, returned or refunded simply because the customer has changed their mind, ordered the wrong size, supplied incorrect information or no longer requires the item.

Please check all personalisation, spelling, dimensions, colours, materials and delivery details carefully before placing your order or approving any artwork.

Where production has not yet started, we may agree to a cancellation at our discretion. Please contact us immediately. Once design work, manufacturing, printing, cutting or personalisation has begun, cancellation will not normally be possible.

This does not affect your statutory rights where an item is faulty, damaged, not as described or has not been manufactured in accordance with the approved artwork or order details.

Non-Custom Order Returns:

For products that have not been personalised or manufactured to the customer’s specifications, customers may notify us within 14 days of delivery that they wish to cancel.

The item must then be returned within a further 14 days in its original condition and with appropriate packaging.

The customer is responsible for return postage costs unless the item is faulty, damaged, incorrect or not as described. We recommend using a tracked service, as the item remains the customer’s responsibility until it is received by us.

Where applicable, the original standard delivery cost will be refunded. Additional costs paid for premium or express delivery are not refundable beyond the cost of our standard delivery service.

We may make a reasonable deduction if the item has been handled beyond what would be necessary to inspect it.

Sale Items:

Sale and discounted products have the same statutory rights as full-price products.

Personalised or custom-made sale products remain excluded from change-of-mind returns because they are personalised or custom-made, not because they were sold at a discounted price. Customers retain their legal rights if an item is faulty, damaged or not as described. Sale items cannot legally have their rights removed merely because they were discounted

Shipping:

You are responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. To ensure that your return arrives safely, we recommend that you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

Faulty Products:

All products must be of satisfactory quality, fit for their intended purpose and match their description.

If your product arrives damaged, faulty, incorrect or materially different from the approved artwork or product description, please contact us as soon as reasonably possible. Providing photographs of the product and packaging will help us investigate the issue quickly.

Depending on the circumstances and your legal rights, the appropriate remedy may be a repair, replacement, price reduction or refund.

Nothing in this policy limits or excludes your statutory rights

Custom Neon Signs and Fabricated Signs:

All custom neon signs and fabricated signs sold are final. These are unique, handcrafted items made to your precise specifications. While we will provide a mock-up of your custom sign, please note that it may not be 100% matching. This is the beauty of a craft item, and we cannot accept returns or exchanges after the mock-up is approved and the order is paid. However, we will work with you to create the perfect sign and grant you all the time, energy, and expertise needed to make it happen.

Colours and Appearance:

Colours displayed on screens and digital proofs may vary slightly due to differences in screen settings, lighting, materials, printing methods and manufacturing processes.

Where an exact colour match is essential, the customer must notify us before ordering so that physical samples or agreed colour references can be discussed.

Replacement:

If your neon sign arrives broken, please send us pictures of the 4 sides of the package and the broken parts within 20 days of delivery. We will set up a claim with the carrier and art a resolution out with you as soon as possible.

Please keep in mind that all returns, cancellations, and replacements are subject to our terms and conditions, which may be updated from time to time. If you have any questions or concerns about our policies, please do not hesitate to contact us. We are committed to providing you with the best possible customer service and satisfaction. Thank you for choosing Next Level Displays.