Why Is My Custom Neon LED Sign Not Working?

Trouble shooting Guide -

Why Is My Custom Neon LED Sign Not Working?  In this Guide we will help you to understand why your neon  may have stopped working, or is showing signs of Dimming. Here we explore common issues found and what you can do to get your neon sign shining bright again. 

Your Power Supply

Many Neon Leds signs are made using 12V Leds. Its not uncommon for companies and others to use 24V neon Leds. These do emit a brighter light and used for External use. Normally LED neons do have these written on the side of the silicone tubing. Failing this you can also check if they are stamped on the internal Led strip itself.

Once you have found which power supply is required, make sure your Power Driver / plug is rated for that voltage. If your running 24v Leds then a 12V power supply will not be sufficient enough to power this. Thus resulting in not showing any light or even extreme dull light. Over time this can damage your neon sign and cause this to burn out. 

Aside the Voltage you also need to make sure your wattage is pumping what it should be. If your neon sign is using 25 watts of power then you use adriver that is using 50watts of power to be safe. We always recommend usin a driver at a maximum 70% power efficiency for your Neon sign to run effective. 

Look for Damage

If you have used the correct power supply and drivers then look for visible signs of damage. Tis may include but not limited too

1. Loose wires
2. Loose connections
3. Brown Burnt out wires
4. Burnt out Leds showing visable signs of damage. 

If you see any damage like this- dont fret! Contact us. 

Neon light dark or stopped at one end

If your LED sign is on the larger side and uses more than 1.5 meters of neon flex or leds then contact a professional sign maker will know how to avoid this.

If this has happened get in touch to see if a rewire is necessary. 

External Custom Neon LED Sign Not Working?

Weatherproofing your neon is necessary if your planning on using this for outdoors. Any kind of water ingress will burn out the led module immediately causing this to stop working alltogether. 

(IP67 is an electrical enclosure rating signifying that an enclosure protects the device inside from the harmful effects of water and dust)

If internal leds have been used with incorrect waterproofing then these will most likely fail immediately. 

You also need to make sure again you are using a IP67 rating Led driver for your power supply also to make sure they all work in sync. 

Conclusion to why your Custom Neon LED Sign Not Working

if you find that your new sign has stopped or looks worse for wear we recommend you contact the purchase provider to see if they can repair this or offer a replacement.

If you are unable to speak to them you can also drop us a email with some images. We can advise best practice or even send your neon back to us for a chargable repair service with our qualified professional team. 

Why not take a look at our product range of Neons listed or check out our custom editor so you can design your very own neon, change colours, edit the text and much more.